Case Study: Jyske Bank streamlines digital document signing with Penneo

Jyske Bank: Mapping the Digital Way for the Banking Industry with Penneo

Jyske Bank, Denmark's third largest bank, faced significant challenges with its inefficient and time-consuming digital document signing and management processes. Their existing system was cumbersome for certain customer groups and internal departments, a problem accelerated by the COVID-19 pandemic. They required a secure, compliant, and user-friendly solution to improve both operational efficiency and the business customer experience. The bank turned to the vendor Penneo for its digital signing platform.

Penneo provided a secure digital signature solution that is fully compliant with regulations like KYC/AML and GDPR, integrating seamlessly with the familiar Danish MitID eID. The implementation led to dramatically increased efficiency, saving time by eliminating manual printing, signing, and scanning. Key results include an improved customer signing experience from any device and the ability to bundle documents for an unlimited number of signatories. The successful onboarding and Danish-language support from Penneo equipped Jyske Bank employees to become platform ambassadors, paving the way for further automation.

Jyske Bank

Mie Poulsen

Business Developer in Credit Development