Case Study: a leading Singapore MRO shop reduces part shortages and speeds TAT with Pelico

Streamlining Cross Functional Collaboration with Data Driven Decisions to Reduce Part Shortages and TAT

A leading Singapore-based MRO shop was facing significant challenges due to a 23% ramp-up in repair orders. Their operations were hindered by part shortages, a large backlog of past-due service orders, and siloed data, which led to decreased on-time delivery and increased turnaround times. The fragmented information and time-consuming daily reporting required up to 30 man-hours daily, forcing teams into a constant firefighting mode. They partnered with Pelico to address these issues using its supply chain operations management platform.

By implementing Pelico's platform, the shop unified its data and streamlined cross-functional collaboration. The solution enabled rapid decision-making and early anticipation of bottlenecks. Results were achieved quickly, including an 8 percentage point increase in coverage rate by service orders and the absorption of the steep ramp-up without additional resources. Users saved two hours per day on report maintenance, and adoption grew fivefold within five weeks, leading to a 20% increase in productivity for the teams involved.