Case Study: Sydney Metro achieves automated DBYD response efficiency with PelicanCorp TicketAccess

Sydney Metro secure future reliability of transport network

Sydney Metro, Australia’s biggest public transport project, needed a better way to manage growing Dial Before You Dig enquiries as its network expanded across numerous New South Wales locations. Manual handling of these requests was becoming inefficient and created risks for protecting underground assets, so it looked for a more automated approach from PelicanCorp, using TicketAccess.

PelicanCorp implemented TicketAccess to automatically respond to DBYD enquiries affecting Sydney Metro’s area of interest, reducing manual workload and helping the team focus on more complex requests. The solution improved workflow efficiency, eliminated manual response efforts, and supported ongoing protection of a 66 km asset network handling more than 250 monthly DBYD requests, while avoiding the need to resource an extra staff member.

Sydney Metro

James Hayward

Interface Manager