Case Study: Rotorua Lakes Council improves asset information access with PelicanCorp TicketAccess

Rotorua Lakes Council improve accessibility of information

Rotorua Lakes Council, a local authority in New Zealand, needed a faster and more reliable way to respond to beforeUdig enquiries. Its existing process was manual and labour-intensive, requiring staff to search service network maps and send multiple sets of plans, which made it difficult to keep up with increasing enquiry volumes. PelicanCorp’s TicketAccess was used to help automate this response process.

With PelicanCorp’s TicketAccess, Rotorua Lakes Council combined its asset maps into a single plan response and automatically delivered detailed asset packs within minutes. The solution improved access to council information, reduced manual workload, and helped create a safer work environment by adding geothermal activity warnings as a second line of defence. Rotorua also reallocated staff to other work while continuing to monitor responses, improving efficiency and consistency.

Rotorua Lakes Council

Ian Hayes

Road Protection Office