Case Study: Kingborough Council achieves automated DBYD enquiry processing with PelicanCorp TicketAccess

Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS)

Kingborough Council faced a sharp increase in Dial Before You Dig enquiries after joining DBYD VIC/TAS, and its existing manual process was becoming too resource-intensive to manage. To handle the growing workload, the council turned to PelicanCorp and its TicketAccess solution.

PelicanCorp implemented TicketAccess to automate the delivery of detailed asset location information for DBYD enquiries. The result was the elimination of almost all manual processing, reduced overheads for Kingborough Council, and freed-up staff who could be reallocated to other projects, while also improving protection of underground infrastructure through more accurate information for excavators.

Kingborough Council