Case Study: Hastings District Council improves enquiry handling efficiency with PelicanCorp TicketAccess

Hastings District Council - Customer Case Study

Hastings District Council needed a more efficient way to manage and respond to incoming beforeUdig and asset location enquiries. Manual processing was time-consuming and put pressure on internal resources, leading the council to seek help from PelicanCorp and its TicketAccess solution.

PelicanCorp implemented TicketAccess to automate the screening and response process for beforeUdig enquiries. This reduced manual work and sped up response times, improving business efficiency for Hastings District Council, although no specific numerical impact was provided.

Hastings District Council

Brett Chapman

Water Services Manager