Case Study: Gippsland Water improves DBYD response speed and accuracy with PelicanCorp's TicketAccess

Gippsland Water - Customer Case Study

Gippsland Water was handling Dial Before You Dig (DBYD) requests manually through a slow, multi-step process, and rising enquiry volumes made it harder to manage with existing staff. PelicanCorp provided TicketAccess to help Gippsland Water modernize this process.

PelicanCorp integrated TicketAccess directly with Gippsland Water’s GIS web services so DBYD responses could be generated from current asset data. This automation improved response efficiency, reduced manual effort, and helped Gippsland Water deliver faster, more accurate service while freeing internal resources for other work.

Gippsland Water