Case Study: Essential Energy achieves faster, more accurate DBYD processing with PelicanCorp OneCallAccess API

Essential Energy re-define workflow with OneCallAccess API

Essential Energy, a NSW Government-owned electricity network operator serving more than 800,000 homes and businesses across New South Wales, faced a sharp rise in manual workload after DBYD legislation made it mandatory to submit Dial Before You Dig enquiries. The company needed a way to reduce the 3 FTEs spent on data entry and streamline the creation of multiple project-based requests, so it turned to PelicanCorp and its OneCallAccess API.

PelicanCorp helped Essential Energy integrate with the OneCallAccess API to automate DBYD enquiry submissions, including bulk uploads and grouped “project entry” workflows. The result was a near one-click data feed from asset, works, and GIS systems, delivering major time savings, less manual effort, more accurate and up-to-date data, and a more efficient set-and-forget process across teams.

Essential Energy

David Connolly

AMS Technical Specialist & Project Coordinator