Case Study: City of Prospect automates DBYD responses with PelicanCorp TicketAccess

City of Prospect - Customer Case Study

The City of Prospect needed a faster, more efficient way to handle manual Dial Before You Dig (DBYD) requests and reduce the effort involved in checking whether enquiries affected council asset infrastructure. PelicanCorp provided its TicketAccess hosted system to streamline the process.

With PelicanCorp’s TicketAccess automation, the City of Prospect can now assess enquiries, generate the right response, and deliver a plan package within minutes. The result is improved public awareness, reduced risk of damage to council assets, significant savings in resources, and faster customer service with requests analyzed and responded to instantly.

City of Prospect

Greg Georgopoulos

Director Infrastructure Assets and Environment