Case Study: City of Mount Gambier automates DBYD responses with PelicanCorp TicketAccess

City of Mount Gambier - Customer Case Study

The City of Mount Gambier, a local government area in South Australia, was managing Dial Before You Dig (DBYD) enquiries through a manual process that required staff to review and prepare each response individually, taking significant time and resources. PelicanCorp supported the council in addressing this challenge, using TicketAccess to streamline the workflow.

PelicanCorp implemented TicketAccess to automate DBYD responses for the City of Mount Gambier, helping the council redefine how enquiries were handled. The result was reduced manual effort and improved efficiency, though the case study does not provide specific quantitative metrics.

City of Mount Gambier

Sinaway Georgiou

Engineering Technical Officer