Case Study: Megaport modernizes sales chat and meeting booking with Peeklogic’s custom Salesforce Einstein Bot

Megaport improves sales chat with Peeklogic, adding 8 features including Google Calendar booking and audit logging

Peeklogic helped Megaport, a global technology company providing network connectivity, overcome the limitations of its existing ZoomInfo Chat setup. The company needed a more flexible and Salesforce-native chatbot experience to improve user interaction, support regional meeting booking, and give its internal teams better visibility and reporting capabilities.

The solution implemented by Peeklogic involved rebuilding the chatbot using Salesforce Einstein Bot. They recreated existing chat flows, developed custom UI components, and integrated GeoIP and Google Calendar to enable location-based meeting booking. The results included a significantly improved user experience, direct meeting booking from the chat, and comprehensive audit logging for reporting. Peeklogic's work provided Megaport with a more controlled and integrated sales tool that reduced friction in the sales process.

Megaport