Case Study: HealthCompany boosts call center efficiency with Peeklogic’s Five9 Salesforce integration

HealthCompany boosts time efficiency 20% with Peeklogic

Peeklogic was engaged by HealthCompany, a healthcare organization, to address their challenge of integrating their telephony system with Salesforce. The client needed a seamless soft phone solution to enhance their customer care department's efficiency and cost-effectiveness while ensuring all their existing business workflows remained fully intact.

The solution implemented by Peeklogic was a comprehensive Five9 Salesforce integration. This included configuring the Five9 CTI Adapter and developing custom automation using Apex, Flow, and Process Builder to align with the client's specific processes. The results were significant, yielding a 20% increase in time efficiency and a 20% reduction in operational costs, alongside an enhanced user interface and improved caller information management for HealthCompany's agents.