Case Study: a leading hiring intelligence company reduces support calls with Peeklogic Salesforce Sites self-service portal

a leading hiring intelligence company cuts support calls by 60% with Peeklogic

Peeklogic partnered with a leading hiring intelligence company that faced high support call volumes and needed a multilingual self-service portal integrated with Salesforce. The client sought to deflect routine inquiries and provide global users with instant access to solutions before escalating to live support.

The solution from Peeklogic was a custom Salesforce Sites portal featuring a multilingual knowledge base and intelligent search. They implemented a smart article suggestion system to guide users. This resulted in a 60% reduction in support calls, improved global user experience, and allowed the client's support team to focus on more complex issues.