Case Study: Zipline Utah achieves 20% sales growth, 11% abandoned booking recapture, and $6,000 annual savings with Peek Pro

Zipline Utah - Customer Case Study

Zipline Utah, owned by Jon Johnson, operates unique long-distance zip lines and needed a flexible, mobile-friendly booking system to replace manual phone and notepad reservations. After initially partnering with Peek Pro and testing other platforms, Johnson returned to Peek Pro’s tour and activity operator software because other systems lacked the ease-of-use and comprehensive mobile functionality he required.

Peek Pro’s online booking platform and mobile app automated Zipline Utah’s operations—allowing guide assignment, schedule updates, mobile check-in and upsells, digital waivers, and an Abandoned Bookings recapture feature. Since switching back to Peek Pro, Zipline Utah saw a 20% increase in sales versus other providers, an 11% abandoned-booking recapture rate, and about $6,000 in annual savings from Peek Pro’s unlimited digital waivers.

Zipline Utah

Jon Johnson

Owner