Case Study: Vantigo achieves 15% efficiency gain and #1 TripAdvisor San Francisco rank with Peek Pro

Vantigo - Customer Case Study

Vantigo, owned and co‑founded by Erik Hormann, operates San Francisco Bay Area tours from restored Volkswagen buses. The company struggled with a previous online booking provider that required too many clicks, lacked seamless website integration, didn’t automate employee scheduling or communications, and provided insufficient reporting—forcing manual processes and reducing time spent with customers. Vantigo turned to Peek Pro for a better solution.

Peek Pro delivered a complete tour and activity operator platform that integrated with Vantigo’s website, automated scheduling and staff communications, and supplied clear, actionable reporting. The change increased overall efficiency by about 15%, saved roughly 300 man‑hours annually (about an hour per day), and helped Vantigo move from #74 to #1 on TripAdvisor San Francisco, freeing Hormann to focus on growth and customer experience.

Vantigo

Erik Hormann

Owner and Co-Founder