Case Study: Sail San Diego achieves 50% higher conversion rate and 40% more online bookings with Peek Pro

Sail San Diego - Customer Case Study

Sail San Diego, a San Diego staple since 1985, needed a modern online booking system after confusing checkout flows and a convoluted back end left staff fielding about 30 calls a day and losing potential bookings. Cal Muir, Director of Sales & Marketing, evaluated options and recommended Peek Pro’s tour and activity operator software to replace their legacy reservation process.

Peek Pro implemented a streamlined online reservation system and mobile app that centralizes bookings, syncs calendars, enables deposits and simplifies staff communication. As a result, Sail San Diego saw a 40% increase in online bookings, a 50%+ higher conversion rate, a 67% decrease in call volume, and roughly two hours of staff time saved each day thanks to Peek Pro’s improved booking flow and ongoing feature updates.

Sail San Diego

Cal Muir

Director of Sales & Marketing