Case Study: Puzzle Workshop Escape Room recaptures 21% abandoned bookings, cuts admin time 30% and boosts reviews 15% with Peek Pro

Puzzle Workshop Escape Room - Customer Case Study

Puzzle Workshop Escape Room, co-owned by Brian Chu, needed a better online booking partner to drive future bookings, save administrative time, and build a stronger online presence. After finding his previous system limited to reservations only a week or two out, Chu chose Peek Pro (Peek’s tour & activity operator software) to provide an intuitive, brandable booking flow and tools tailored for tour and activity operators.

Peek Pro’s platform — including its Abandoned Bookings feature, Smart Reviews, customizable booking widgets and mobile app — allowed Puzzle Workshop Escape Room to recapture 21% of abandoned bookings, reduce time spent on admin tasks by 30%, and increase reviews by 15%. Peek Pro’s clean, user-friendly booking flow also helped the business capture bookings months in advance while integrating seamlessly into the Puzzle Workshop website.

Puzzle Workshop Escape Room

Brian Chu

Co-Owner