Case Study: Portage Lakes Cruises achieves 20% recapture of abandoned bookings and 75% fewer phone calls with Peek Pro

Portage Lakes Cruises - Customer Case Study

Portage Lakes Cruises, owned by Judy Narducci, is a growing pontoon-boat tour operator on the Portage Lakes in Akron, Ohio. Frustrated by a previous online booking partner that confused customers, required constant phone support, and offered poor backend help, Narducci switched to Peek Pro’s tour & activity operator software to simplify bookings and operations.

Peek Pro delivered an intuitive booking flow, Abandoned Bookings recovery, customizable widgets, Daily Deals, automated emails, and timely Partner Support. As a result, Portage Lakes Cruises recaptured 20% of abandoned bookings in one week, cut phone-call volume by 75%, increased booking velocity from about five trips per season to roughly that many per day, and reported 100% satisfaction with Peek Pro’s support.

Portage Lakes Cruises

Judy Narducci

Owner