Case Study: Paddle Colorado achieves 50% online bookings and 50% time savings with Peek Pro

Paddle Colorado - Customer Case Study

Paddle Colorado, owned by April Klein, runs family-friendly rafting trips in Summit County but struggled without a formal online booking system—April spent late nights taking reservations by phone and had no tools to automate operations or manage customer feedback. They partnered with Peek Pro and adopted its tour & activity operator software for online booking, automation, and review management.

Peek Pro implemented online booking, automated emails and back‑end customer tools plus its Smart Reviews feature and dedicated Partner Support. The results: 50% of bookings now come through online sales, a 50% reduction in time spent on operations, and 100% satisfaction with Peek Pro’s Partner Support Team, while the Kleins can quickly look up customers, act on feedback, and run the business more efficiently.

Paddle Colorado

April Klein

Owner