Case Study: Naples Water Tours achieves 35% increase in bookings and 500+ man-hours saved per year with Peek Pro

Naples Water Tours - Customer Case Study

Naples Water Tours, owned by Rick Clouston, runs guided wildlife and rental boat tours out of Naples, Florida. The business struggled with manual reservations (pencil, phone and email), heavy call volume and late-night emails, and a later switch to another booking partner left him frustrated by chaotic onboarding, slow support and a lack of backend and channel-management features. Clouston had previously used Peek Pro (tour & activity operator software) and recognized its value.

Peek Pro re-onboarded Naples Water Tours with its automated booking flow, back-end tools, channel management and commission tracking, plus integrations like Yelp. As a result, Clouston reports a 35% increase in bookings, 100+ new TripAdvisor reviews, and more than 500 man-hours saved per year (about two hours back each day), confirming Peek Pro restored and improved his operations and sales.

Naples Water Tours

Rick Clouston

Owner