Case Study: Love City Excursions saves 800 man-hours annually and achieves 95% online bookings with Peek Pro

Love City Excursions - Customer Case Study

Love City Excursions, a boat charter business in the U.S. Virgin Islands run by Katie and Joe Zachary, was frustrated with a previous booking platform that was hard to use for both staff and customers, made unannounced website changes, and forced time-consuming phone support. Seeking an easy-to-use front- and back-end solution and a more attentive partner, they switched to Peek Pro's tour & activity operator software.

Peek Pro provided strong onboarding and support, a new booking flow with deposits, calendar and availability automation, and a mobile app for payments, along with lower credit-card fees. With Peek Pro, Love City Excursions now saves about 3 hours a day (roughly 800 man‑hours annually), handles 95% of bookings online, reduces phone calls, and makes charters more accessible to customers.

Love City Excursions

Katie Zachary

Co-Owner