Case Study: Grim Philly Twilight Tours achieves 100% increase in profitability and saves 260 hours annually with Peek Pro

Grim Philly Twilight Tours - Customer Case Study

Grim Philly Twilight Tours, founded by Joe Wojie, offers adults-only historical tours of Philadelphia but struggled with operations growth: his previous online booking partner lacked robust scheduling for his 20 guides and provided little customer support or phone answering. Peek Pro stepped in with its Tour & Activity Operator Software and Vendor Phone Support to address those gaps.

Peek Pro implemented its Guide Management tools, Vendor Phone Support, Smart Reviews and ongoing product enhancements, plus help with the website and SEO. As a result Wojie reports a 100% increase in profitability, 260 hours saved annually, about 2,000 additional calls handled per year, and 100% satisfaction with Peek Pro’s Partner Support.

Grim Philly Twilight Tours

Joe Wojie

Founder