Peek Pro
66 Case Studies
Case Study: Founding Footsteps achieves a 30% increase in bookings and #1 TripAdvisor ranking with Peek Pro
A Peek Pro Case Study
Founding Footsteps - Customer Case Study
Founding Footsteps, founded by Tim McAleer, runs comedic history trolley and walking tours in Philadelphia but initially relied on in-person ticket sales and time-consuming phone and email outreach. To reach customers before they arrived in town, streamline operations, and build credibility online, McAleer turned to Peek Pro’s tour and activity operator software as his online booking and customer-communication solution.
Peek Pro implemented an automated booking platform with emails, reminders, texts, a mobile app for customer contact, and Smart Reviews to drive visibility. Since partnering with Peek Pro, Founding Footsteps has seen a 30% increase in bookings, about 95% of bookings now originate from TripAdvisor and Peek, the company has collected over 190 mostly five-star reviews and achieved the #1 TripAdvisor ranking for Philadelphia Nightlife, and McAleer has drastically reduced daily calls and staffing needed for bookings.
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Founding Footsteps
Tim McAleer
Owner