Case Study: Escape Rehoboth achieves 30% recapture of abandoned bookings and easier private-event scheduling with Peek Pro

Escape Rehoboth - Customer Case Study

Escape Rehoboth, owned by Diane Thornberg, runs multiple escape rooms in Rehoboth Beach and struggled with complicated online booking partners that made private-event scheduling cumbersome and left many potential bookings lost. To simplify bookings, better capture reviews and recoup abandoned reservations, Thornberg partnered with Peek Pro, a tour & activity operator software.

Peek Pro deployed features including its Abandoned Bookings tool, a user-friendly calendar and customizable booking widgets, enabling Escape Rehoboth to recapture 30% of lost bookings and achieve a 25% review capture rate. These changes made private-event scheduling a one-click process, improved the company’s online reputation, and positioned Escape Rehoboth for continued growth with Peek Pro.

Escape Rehoboth

Diane Thornberg

Owner