Case Study: Destin Vacation Boat Rentals achieves 37% sales growth and saves 156 annual man-hours with Peek Pro

Destin Vacation Boat Rentals - Customer Case Study

Destin Vacation Boat Rentals, run by owner Heather Thomas, needed to modernize a family-run boat and fishing charter business that relied on paper calendars and a problematic online booking partner. The old system conflated manifests across locations, made refunds difficult, and cost them potential bookings, so Thomas switched to Peek Pro’s tour and activity operator software as an online booking and resource-management solution.

Peek Pro implemented a unified booking platform with features like Clone Bookings, Abandoned Bookings, Smart Reviews, Partner Support and Stripe integration, streamlining operations and protecting customer data. As a result, Destin Vacation Boat Rentals saw overall sales rise 37%, online bookings jump from 28% to 40%, a 14% recapture rate on abandoned bookings, roughly 156 man-hours saved annually, and doubled TripAdvisor reviews — outcomes Thomas credits to Peek Pro.

Destin Vacation Boat Rentals

Heather Thomas

Owner