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Case Study: Chicago Elevated achieves 300 annual man-hour savings and 15% more TripAdvisor reviews with Peek Pro
A Peek Pro Case Study
Chicago Elevated - Customer Case Study
Chicago Elevated, run by owner Margaret Hicks, offers affordable, quirky walking tours of Chicago’s Loop. Frustrated with a previous online booking partner that felt too pushy and left her spending too much time on administration and customer outreach, Hicks sought a more controlled, automated and streamlined solution and chose Peek Pro (Peek Pro Tour & Activity Operator Software).
Peek Pro gave Chicago Elevated an easy-to-use, flexible system with automated emails, advance payments and a mobile app, restoring Hicks’s control over bookings and communication. As a result, Peek Pro helped streamline operations by about 20%, save roughly 300 man-hours annually (six or more hours per week), and boost TripAdvisor reviews by about 15%.
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Chicago Elevated
Margaret Hicks
Owner