Case Study: Catoctin Creek Distillery achieves 50% online bookings and saves 156 man-hours annually with Peek Pro

Catoctin Creek Distillery - Customer Case Study

Catoctin Creek Distillery, led by owner Scott Harris, expanded from production into tours, tastings and special events and needed a way to manage group reservations, staffing and online sales while integrating seamlessly with its website. After an inadequate prior provider, Harris turned to Peek Pro tour and activity operator software to provide a customizable online booking solution and tools to build the distillery’s brand and reputation.

Peek Pro implemented an integrated booking widget, Advanced Pricing, Add-ons, Smart Reviews, a mobile check-in app and customer management tools. The results: 50% of bookings now come in online, up to 156 man-hours saved annually in administrative work, faster check-ins and better staffing for events, regular 4–5 star TripAdvisor reviews (2016 Certificate of Excellence), and flexible pricing (including an 18% gratuity for groups of six or more) — all managed through Peek Pro.

Catoctin Creek Distillery

Scott Harris

Owner