Case Study: Regal Service achieves real-time fleet visibility and responsive support with Pedigree Technologies' OneView

Regal Service - Customer Case Study

Regal Service, a 100% employee‑owned trailer‑load trucking and 3PL company based in Ripley, NY, was struggling with slow, unresponsive technical support from their previous provider and chronic telematics problems (drivers stuck in drive status, driver login and unassigned drive time issues). To address this, Regal selected Pedigree Technologies and its OneView platform, deploying modules including Fleet Management, ELD Chrome, Asset Tracking, and Dispatching.

Pedigree Technologies implemented the OneView integrated suite to capture real‑time location, run‑time hours, machine health, work orders and ETAs across 75+ tracked assets, while providing dedicated support seven days a week (typically connecting drivers to a live representative within a minute). As a result, the OneView rollout resolved the prior status and login issues, improved operational visibility for better decision‑making, and delivered markedly faster, more accessible support from Pedigree Technologies.

Regal Service

Jody Martin

Fleet Maintenance Manager