Case Study: Thomson Reuters achieves faster global communication and improved business performance with Pearson English

Thomson Reuters - Customer Case Study

Reuters, a global news and financial information company, moved large numbers of technical roles to Asia, which created new complexity across time zones, cultures, and languages. With rapid offshore hiring and the need for faster onboarding, consistent client service, and clearer cross‑regional collaboration, Reuters urgently needed to improve employees’ business English and interpersonal skills at scale.

Reuters implemented the GlobalEnglish Corporate Learning Service — a 100% online, scalable program with native‑language support, pronunciation tools and live‑teacher access — to teach business English in realistic workplace contexts. The program drove strong engagement (80% rated it excellent/very good/good) and measurable communication gains: 86% improved email ability, 54% better meeting participation, 79% improved customer assistance, and 81% able to help other non‑native speakers, boosting speed to market and customer service.

Thomson Reuters

Rich Taylor

Vice President and Head of Learning