Case Study: Raiffeisen Bank International achieves 60% training cost savings with Pearson English

Raiffeisen Bank - Customer Case Study

Raiffeisenbank ZAO, part of Raiffeisen International Group, needed scalable, consistent business-English training after acquiring Impexbank in 2007 and integrating staff across 45 regions serving 1.5 million retail and 60,000 business clients. The bank faced the challenge of delivering equal learning opportunities across vast geography and varied IT environments while reducing training costs and improving employee productivity and engagement.

Raiffeisenbank implemented Pearson English Business Solutions “One,” a centrally managed, blended on-demand program used by nearly 3,500 employees in 60 sites across 11 time zones. The rollout cut training costs by 60%, saved learners 1.2 hours per week (about 8,384 working days/year, roughly $1M in productivity gains), increased engagement and satisfaction, and produced measurable skill gains (e.g., 83% improved document comprehension, 79% better spoken assistance, 67% better email skills).

Raiffeisen Bank International

Marina Pisareva

Project Leader