Case Study: Jabil achieves improved global communication and customer service with Pearson English

Jabil - Customer Case Study

Jabil, a Fortune 200 electronic manufacturing services company with over 120,000 employees and operations in 27 countries, faced a growing need to improve Business English—especially within its rapidly expanding China design and engineering teams—to ensure superior customer service, smooth cross-site collaboration, and development of local leadership talent.

Jabil deployed Pearson English Business Solutions’ One platform and paired it with local initiatives (English Corner, movie nights, an internal English newsletter), manager recognition and financial incentives. Participation and proficiency rose sharply—employees completed 250% more learning levels in the first seven months of 2012 versus 2011, with China representing about 90% of Asia users—leading to better customer-facing communication, stronger internal collaboration, visible cultural change and measurable support for leadership development.

Jabil

Stephen Jue

Director of Engineering Services