Case Study: Cognizant achieves improved professional English communication and confidence with Pearson English

Cognizant - Customer Case Study

Cognizant Technology Solutions, a Fortune 500 provider of IT, consulting and BPO services with nearly 200,000 employees worldwide, faced the challenge of ensuring consistent business English skills across a rapidly growing, globally distributed workforce. With many client-facing roles filled by young professionals with varying English exposure—and an internal survey showing 100% viewed English competency as required and 85% linking it to advancement—the company needed a scalable, measurable solution for communication and career development.

Cognizant created its in-house Communication Excellence (ComEx) program and partnered with Pearson English to deliver a three-level, blended learning approach combining self-paced modules, speech feedback, administrator reporting, social learning and global classrooms. More than three-quarters of participants completed the course; 72% reported becoming confident English users, 22% reached intermediate level and 6% advanced, while 100% said the program improved their professional communication and was a worthwhile investment.

Cognizant

Hariraj Vijayakumar

Global Head