Case Study: Imagen Dental Partners achieves scalable patient billing with Pearly

Imagen Dental Partners resolves >67% of patient balances after 3 billing touchpoints with Pearly

Imagen Dental Partners, a rapidly expanding dental partnership organization (DPO) with over 130 locations, faced a scalability challenge in managing patient billing. With a heavy patient financial mix accounting for over 40% of accounts receivable (A/R), their traditional manual processes created backlogs and left 20% of balances as "dark A/R" that was never billed. To address this, they turned to the RCM software and automation services from Pearly.

By standardizing its billing workflows with Pearly, Imagen Dental Partners implemented an automated solution for digital statements and text-based communication. This strategy allowed them to scale operations without adding staff. The results were significant: Pearly helped resolve over 67% of balances within three billing touchpoints, uncovered and worked the previously hidden 20% of A/R, and kept collection costs flat despite aggressive growth.

Imagen Dental Partners