Case Study: Shoreline Dental achieves faster patient A/R collection with Pearly

How Shoreline Dental saves 11 hours per week, while boosting A/R collection rate 32.1%, with Pearly's automated patient billing outreach

Shoreline Dental, a private practice using Eaglesoft practice management software, faced significant challenges with its manual and inefficient patient billing process. Their team spent excessive time on collections for overdue accounts, employing methods like mail, phone calls, and emails that often delivered a negative patient experience. They sought a modern solution that integrated easily with their system and offered patients a better way to pay, particularly via text.

Pearly provided its A/R Automation and Payment Processing services, integrating with Shoreline's Eaglesoft software in under 15 minutes. The solution automatically engaged past-due patients with digital statements and modern payment options like Apple Pay. As a result, Shoreline collected over $23,000 in overdue payments within 60 days, increased its patient A/R collection rate by 32%, and saved an estimated 11 staff hours per week.

Shoreline Dental

Anel Leyva

Operations Administrator