Case Study: Platinum Dental Services collects $420k in past due patient payments with Pearly

How Platinum Dental Services streamlined billing across 23 offices and collected $420k of past due patient payments in 60 days

Platinum Dental Services, a 28-location DSO, faced a time-consuming and inefficient billing process that led to growing patient balances. Previous attempts with other software to streamline their revenue cycle management failed due to poor user experience. They needed a modern solution to automate collections and replace manual tasks.

Pearly implemented its RCM platform, integrating with Open Dental and customizing automation settings for each practice. The solution was rolled out to all 28 offices in just 10 days. As a result, Platinum Dental Services collected $420,000 in past due patient payments within the first 60 days and saved an estimated 55 hours of staff time per office each month using Pearly.

Platinum Dental Services

Ashley W.

Revenue Cycle Manager