Case Study: Tudor City Dental cuts insurance verification time by 75% with Pearl

Tudor City Dental cuts insurance verification time by 75% with Pearl

Tudor City Dental, a busy practice in New York City, faced a significant administrative burden as its front desk staff spent over 20 hours per week manually verifying patient insurance coverage over the phone. This time-consuming process took their focus away from patients and often left clinicians without clear benefits information during appointments. To solve this challenge, the practice turned to Pearl and implemented its Precheck (now Pearl RCM) service for automated insurance verification.

By implementing Pearl's solution, Tudor City Dental automated its verification process, which provided clinicians with instant, chairside access to clear coverage and benefits details. This resulted in a 75% reduction in the time spent on insurance verification, cutting it from 20 hours to just 5 hours per week. The Pearl system eliminated guesswork by pulling comprehensive treatment histories, which drastically reduced claim rejections and allowed the front desk staff to focus entirely on patient care.

Tudor City Dental