Case Study: Watsco unifies its digital experience with PeakActivity

Watsco unifies digital experience across 700 locations with PeakActivity

PeakActivity partnered with Watsco, the largest HVAC/R distributor, to address a fragmented digital experience. Watsco's customers faced confusion from navigating disconnected systems, and internal teams lacked a unified view of performance, which limited the business's ability to scale effectively.

The solution from PeakActivity involved redesigning the user experience and implementing a scalable commerce platform that integrated the previously disconnected systems. This created a predictable and easy-to-navigate experience for customers and provided internal teams with the visibility needed to manage performance, enabling Watsco to deliver a consistent experience at scale.

Watsco