Case Study: CITY Furniture achieves faster, more connected commerce with PeakActivity

City Furniture doubles online sales in year one with PeakActivity

City Furniture, a leading furniture retailer, faced significant challenges as its outdated systems hindered growth and created a frustrating customer experience. Customers, especially on mobile, encountered friction during the purchase process, leading to drop-offs, while internal teams relied on inefficient manual workarounds. To overcome these limitations, City Furniture partnered with PeakActivity for a commerce transformation and technology architecture modernization.

PeakActivity modernized the retailer's foundation by improving the mobile experience, aligning system communications, and streamlining internal workflows. The solution implemented by PeakActivity resulted in a faster and easier path to purchase for customers. This led to a measurable impact, including a doubling of online sales in the first year and the creation of a more connected, efficient operational environment for the business.

City Furniture