Case Study: Public Rec achieves exceptional customer experience with Peak Support

Public Rec boosts customer satisfaction to 90% with Peak Support

Public Rec, a Chicago-based apparel brand, faced a challenge scaling its customer support as the company grew rapidly. The founder was personally handling all inquiries, which was unsustainable. To address this, Public Rec partnered with the vendor Peak Support for outsourced customer service solutions.

Peak Support implemented a comprehensive customer support system managing email, phone, chat, and social media. This solution delivered exceptional results, including handling 2,900 tickets per month and consistently achieving a 90% customer satisfaction rate. The partnership with Peak Support enabled Public Rec to scale its support team efficiently and contributed to triple-digit revenue growth.

Public Rec