Case Study: Public Rec achieves exceptional customer support and scalable growth with Peak Support

How an overnight cult brand delivered an exceptional customer experience

Public Rec, a Chicago-based menswear brand, faced a challenge scaling its customer support as its rapid growth overwhelmed its founder, who was personally handling all inquiries through Gmail and Google Voice. This system was no longer sustainable, and the company needed a solution that could grow with the business, leading them to partner with vendor Peak Support for outsourced customer service.

Peak Support implemented a comprehensive solution, managing all customer support channels including email, phone, chat, and social media. The results were significant, with the number of tickets handled growing from 300 to 4,500 per month while the average customer satisfaction score reached 92.4%. This partnership, which saw support agents increase from 2 to 10, contributed to triple-digit revenue growth and established Peak Support as a strategic partner in Public Rec's success.

Public Rec

Zach Goldstein

Founder