Case Study: BloomNation empowers small businesses with Peak Support

BloomNation achieves 97% client retention with Peak Support

BloomNation, a software company providing a platform for local florists, faced challenges scaling its in-house customer support team to handle complex technical assistance for florists and service for consumers on its ecommerce marketplace. They needed a partner, Peak Support, that could provide highly technical agents who would also serve as brand ambassadors and maintain an exceptional customer experience.

Peak Support implemented a seamless outsourced team that handled technical support, consumer service, and strategic communication with BloomNation's engineering team. The solution expanded to include higher-level services like account management, software implementations, and outbound sales. The results for BloomNation included a 97% client retention rate, a revenue churn of 0.66%, and an 86% customer satisfaction score, enabling the company to scale efficiently and pursue new business verticals.

BloomNation