Case Study: Highland Local Schools streamlines patch management and remote support with PDQ

Highland Local Schools - Customer Case Study

Highland Local Schools, a K-12 district in Medina, Ohio, relied on Dana Lehman, its lone IT staff member, to manage 400 machines across six schools. He needed a way to silently deploy and update third-party software like Java and Chrome, since WSUS could not handle those patches and manual updates were too time-consuming and disruptive. Dana turned to PDQ for remote management and automated software deployment.

With PDQ’s Inventory and patch management tools, Highland Local Schools automated updates, created instant reports for the superintendent, and quickly fixed issues remotely through custom tools and PowerShell sessions. PDQ helped Dana save hours on updates, deploy software and fixes to classrooms and labs on short notice, and keep systems current with a “set-it-and-forget-it” approach. Dana said he wouldn’t know how to do his job without PDQ, showing the clear operational impact of PDQ at the district.

Highland Local Schools

Dana Lehman

Director of IT