Case Study: Stanley Black & Decker improves service and repair data management with PDMS

Stanley Black & Decker improves real-time BOM updates and automates SAP data sync with PDMS

Stanley Black & Decker, a renowned global provider of tools, faced challenges with its manual and error-prone processes for supplying data to its Service and Repair Agents. Their two separate applications required manual data extraction for their websites and SAP ERP system, leading to inefficiencies. PDMS was engaged to provide a legacy system modernization solution to resolve these interfacing issues.

PDMS developed an API-based solution to automatically send accurate, frequent data updates in JSON format to the agent websites and to SAP ERP. This streamlined the inventory creation, depletion, and pricing processes. The results included significantly enhanced data accuracy, reduced manual errors, and improved operational efficiency, providing Stanley Black & Decker with a modern, scalable platform that improved the experience for its global Service and Repair Agents.

Stanley Black & Decker