Case Study: Police National Legal Database saves millions with PDMS’s Ask the Police website

Police National Legal Database saves £12 million a year with PDMS

The Police National Legal Database (PNLD), a trusted online police information resource, faced the challenge of handling thousands of time-consuming and costly routine calls from the public each week. To address this, PNLD partnered with vendor PDMS to create a centralized online solution for these frequently asked questions.

PDMS developed and maintained the 'Ask the Police' website, which provided reliable answers to common public queries. This solution led to 50 million website visits and received 2000 emails per month, demonstrating high public engagement. Most significantly, it was estimated to save the UK police £12 million annually by reducing the volume of direct calls, greatly improving efficiency.

Police National Legal Database