Case Study: Carson Oil Company improves customer service and data insights with PDI Software's Petronet

Carson Oil Company - Customer Case Study

Carson Oil Company, a petroleum distribution and convenience retail business based in Portland, Oregon, needed a web processing service that could support warehouse and fuel services beyond just card-processing customers. The company also wanted more responsive support, better documentation, and a client-facing solution that would help customers become more self-sufficient. PDI Software’s PDI Petronet was the vendor solution considered in the case study.

With PDI Software’s PDI Petronet, Carson Oil gained a customizable interface, stronger customer self-service, and access to a supportive user community with standardized releases. The company reported improved customer service, better marketing opportunities, and more comprehensive data for big-picture business decisions, along with a noticeable positive impact on the number and type of support calls they received.

Carson Oil Company

Andrew Anderson

Software Application Specialist