Case Study: Interact Consulting achieves automated email archiving for claims management with Pdftools

German insurance company automates email archiving for claims management

Interact Consulting AG, a Swiss system integrator, was tasked by a German insurance provider to automate the archiving of millions of emails per year for claims management. Their challenge was to replace a manual, error-prone process of printing and scanning emails with a solution that could reliably convert emails and attachments into a standardized, archivable format. They chose to partner with Pdftools and utilize its 3-Heights® Document Converter Service for this project based on previous positive experiences.

The solution from Pdftools automatically converts large volumes of emails and their attachments from various office formats into standardized PDFs, while image files are archived as TIFF. The process efficiently extracts index information for case allocation. This implementation by Pdftools provided a highly stable and reliable automated archiving process, ensuring all relevant emails and attachments are captured and exported to the client's archive.

Interact Consulting

Alexander Mestre

IT Project Manager