Case Study: Family and Community Services (FACS) achieves secure, streamlined PDF document management and eSignatures in Salesforce with pdfFiller's DaDaDocs

How DaDaDocs Solved Document Management for an Australian Government Agency

Family and Community Services (FACS) in New South Wales, through its ChildStory program, faced a complex document-management challenge: caseworkers needed to search hundreds of pages of PDFs, permanently redact minors’ personally identifying information, capture electronic signatures, and meet strict security requirements — all from within Salesforce. To address these needs they chose PDFfiller’s DaDaDocs for Salesforce.

PDFfiller implemented DaDaDocs inside Salesforce to provide searchable PDFs, true redaction (not just a black overlay), in-app eSignatures, fillable form generation, and secure deletion of documents. The integration lets FACS caseworkers redact and sign documents without leaving Salesforce, automating workflows that once took hours, improving productivity and compliance for the ChildStory program while ensuring deleted files are removed from PDFfiller’s servers.

Family and Community Services [FACS]