Case Study: Carlisle Wide Plank Floors improves contract-and-payment workflows with PDCflow

Seamless customer contract and payment experience. Improved PCI compliance across the organization

Carlisle Wide Plank Floors, a manufacturer of high-end flooring, was facing operational inefficiencies and a poor customer experience. They used two separate vendors—one for electronic contract signatures and another for collecting deposits—which required extensive manual follow-up from their customer service team. Their challenge was to create a smoother, unified process for contract approval and payment that would reduce staff workload, improve PCI compliance, and meet the expectations of their luxury clientele. They turned to vendor PDCflow and its Flow + Payments service for a solution.

PDCflow implemented its Flow Technology to combine signature approval and down payment into a single digital workflow. This solution eliminated the need for multiple software vendors, simplified reporting, and drastically reduced manual follow-ups. As a result, Carlisle achieved a 74% completion rate for contracts with a payment sent in one workflow. The solution also significantly reduced PCI compliance risk by ensuring no sensitive payment information is stored internally, while providing a fast and secure white-glove service experience for their customers.

Carlisle Wide Plank Floors

Amanda Lockwood

Client Partner Manager