Case Study: Bayview Solutions reduces chargeback risk with PDCflow

Reduced chargeback risk and increased card not present payment consent

Bayview Solutions, an accounts receivable management company, needed to significantly speed up its payment authorization process and reduce its chargeback risk. Their previous method of obtaining signed letters of authorization via fax or mail was slow and left them vulnerable to disputes. They sought a compliant solution and partnered with PDCflow to implement its Flow Technology.

PDCflow's solution provided Bayview with the ability to obtain secure electronic signatures from customers in minutes instead of days. This process kept them compliant with regulations and provided a downloadable audit trail for every payment. The results for Bayview were a 74% successful signature request return rate, a dramatic reduction in payment processing time, and a measurable decrease in chargebacks.

Bayview Solutions

Robert Thompson

Compliance Officer