Case Study: Niagara Falls Memorial Medical Center achieves 22% online payment growth with PDCflow

NFMMC has achieved 22% year over year growth of online payments

Niagara Falls Memorial Medical Center, a full-service regional medical center, sought to expand and scale their patient payment services to meet growing demand and increasing patient payment responsibility. They partnered with PDCflow and implemented their digital payment software, PDCflow Payments, to address this challenge and offer more convenient payment options.

By utilizing PDCflow's software, the medical center was able to offer an online payment portal and accept payments through various methods, including employee-entered, web, mobile, and recurring payments. This solution from PDCflow allowed them to easily scale their digital payment operations. As a result, Niagara Falls Memorial Medical Center achieved a 22% year-over-year growth in online payments, with their digital payments growing at an average of 15.96% and self-serve payments growing at an average of 21.73% over a ten-year period.

Niagara Falls Memorial Medical Center

Judy Conti

Patient Account Manager